Terms of Service
These terms govern your use of upskillz.me. By creating an account or booking a session, you accept them.
Last updated: July 2026 · Operated by Skairocket LLC
These terms are being finalised with counsel. For questions: legal@upskillz.me
1. What upskillz.me is
upskillz.me is an online marketplace that connects students and parents ("Buyers") with independent tutors, instructors and coaches ("Providers"), for academic tutoring and life-skills instruction. Sessions take place in person in the United Arab Emirates or online. upskillz.me acts solely as a technical intermediary and a payment facilitator. Providers are independent professionals — not employees, agents or subcontractors of upskillz.me.
2. Accounts
You must provide accurate information and keep your credentials secure. One person, one account. Accounts are held by adults: a parent or legal guardian holds the account and attaches student profiles for any learner under 18. Direct accounts for minors are not permitted.
3. Sessions, packs and trials
Providers publish packages of 1, 5 or 10 sessions, and may offer a reduced-price first trial session. A booking request expires if the Provider does not respond within 24 hours, in which case it is cancelled with no amount charged (payment is only taken after the Provider accepts). Sessions in a pack are scheduled progressively; each pack has a validity period shown before payment.
4. Prices, commission and payment
Providers set their own prices. upskillz.me charges a service fee of 5% to the Buyer and 6% to the Provider on each booking. Funds are captured at booking and held in escrow. They are released to the Provider session by session, 24 hours after each session is marked complete, provided no dispute has been opened. Prices are shown in the currency of the listing; UAE in-person sessions are priced in AED.
5. Cancellations, reschedules and no-shows
Cancellation, rescheduling, no-show and pack-exit rules are set out in the Cancellation Policy, which forms part of these terms.
6. Online sessions
Online sessions take place through the video tool embedded in the platform. Join and duration logs are recorded as proof of session and are used to release escrow and to arbitrate disputes. An external link may be used only as a fallback in case of technical incident.
7. Minors and safeguarding
All communication concerning a learner under 18 goes through the parent account; direct provider-to-minor messaging is not permitted. Providers who teach minors in person in the UAE must complete enhanced verification (Emirates ID and good conduct certificate) to obtain the "Minors-verified" badge. Any safeguarding concern can be reported in one click and is reviewed as a priority.
8. Staying on the platform
Sharing contact details to move a booking off-platform is prohibited. Phone numbers, emails and messaging handles are automatically masked in chat before a first paid booking. Repeated circumvention leads to suspension. Booking through the platform is what entitles you to escrow protection, replacement of a Provider and dispute arbitration.
9. Reviews
A review may only be left after a completed session, and is published with a "Verified session" badge. Providers may post one public reply per review. Reviews are moderated; abusive, defamatory or off-topic content is removed.
10. Provider obligations
Providers warrant that they have the legal right to work in their country of residence, that their stated qualifications and certifications are genuine, and that they hold any insurance required for their activity. Higher-risk disciplines (water sports, martial arts, riding) require an explicit acknowledgement at booking.
11. Liability
upskillz.me does not deliver the teaching and gives no guarantee as to academic results or skill progression. Our liability is limited to the amounts collected on the booking concerned. Nothing in these terms excludes liability that cannot lawfully be excluded.
12. Suspension and termination
We may suspend or close an account in case of fraud, repeated circumvention, safeguarding concern or serious breach of these terms. Funds held in escrow for sessions already delivered remain payable.
13. Governing law
These terms are governed by the laws of the United Arab Emirates for services delivered in the UAE. Skairocket LLC is a company registered in Delaware, United States.
14. Contact
Questions about these terms: legal@upskillz.me