Cancellation Policy
Applies to every session and every pack booked on upskillz.me.
Last updated: July 2026 · Operated by Skairocket LLC
These terms are being finalised with counsel. For questions: legal@upskillz.me
Before the Provider accepts
A booking request expires if the Provider has not responded within 24 hours; it is then cancelled, with no amount charged (payment is only taken after the Provider accepts). You can also cancel a pending request yourself at any time, free of charge.
If the Buyer cancels
More than 24 hours before the session: free — the session is re-credited to your pack, or refunded for a single session. Less than 24 hours before, or absence: the session is counted as consumed. A learner who does not join the session may be treated as absent after review.
If the Provider cancels
The session is always re-credited or refunded in full, whatever the notice. If the Provider is absent, the session is re-credited or refunded in full.
Pack validity
Each pack has a validity period running from the first session, suggested according to its size (around 30 days for a single session, 45 for a pack of 5, 75 for a pack of 10) and adjustable by the Provider between 14 and 365 days. Sessions left unused when the pack expires are not refunded, except where the expiry is caused by Provider cancellations.
Disputes
If a session did not take place as agreed, open a dispute before the escrow is released — that is, within 24 hours of the end of the session. Funds for that session are frozen while our team reviews it.