Cancellation Policy
Applies to every session and every pack booked on upskillz.me.
Last updated: julio de 2026 · Operated by Skairocket LLC
These terms are being finalised with counsel. For questions: legal@upskillz.me
Before the Provider accepts
A booking request expires if the Provider has not responded within 24 hours; it is then cancelled, with no amount charged (payment is only taken after the Provider accepts). You can also cancel a pending request yourself at any time, free of charge.
If the Buyer cancels
At least 12 hours before the session: free — the session is re-credited to your pack, or refunded for a single session. Less than 12 hours before, it is non-refundable, but you may request a reschedule and the Provider may agree. A learner who does not join may be treated as absent after review and the session may be payable to the Provider.
If the Provider cancels
The session is always re-credited or refunded in full, whatever the notice. If the Provider is absent, the session is re-credited or refunded in full.
Pack validity
Each pack has a validity period running from the first session, suggested according to its size (around 30 days for a single session, 45 for a pack of 5, 75 for a pack of 10) and adjustable by the Provider between 14 and 365 days. Sessions left unused when the pack expires are not refunded, except where the expiry is caused by Provider cancellations.
Ending a pack early
If you decide to stop before using all the sessions in a pack, the unused sessions are not refunded in cash. They stay available to book until the pack's validity date. Cash refunds apply only where the Provider cancels or a dispute is resolved in your favour (see above); an individual session cancelled more than 24 hours ahead is re-credited to the pack so you can rebook it.
Disputes
If a session did not take place as agreed, report the problem within 24 hours after the Provider marks the session complete. Payment release for that session is paused while our team reviews it.